Every product page features an exact size guide directly above the size selection options. We recommend taking accurate measurements and consulting the specific garment chart, as cuts and silhouettes vary by piece.

• Standard delivery: 2 to 5 business days across Egypt.
• Same-day delivery: available in select areas of Cairo and Giza for orders placed before 12 PM. Same-day deliveries arrive between 5 PM and 11 PM.

Please note: Fridays are excluded from same-day delivery.

Shipping rates are determined by destination:

• Cairo & Giza — 90 EGP
• Alexandria & Beheira — 95 EGP
• Delta & Canal (Dakahlia, Sharqia, Gharbia, Monufia, Kafr El Sheikh, Damietta, Ismailia, Suez, Port Said) — 100 EGP
• Near Upper Egypt (Fayoum, Beni Suef, Minya) — 115 EGP
• Far Upper Egypt & Matrouh (Assiut, Sohag, Qena, Luxor, Aswan, Matrouh) — 125 EGP
• North Coast — 130 EGP
• Sinai & New Valley — 150 EGP

Yes. Same-day delivery is available in select areas of Cairo and Giza for orders placed before 12 PM. Same-day deliveries arrive between 5 PM and 11 PM.

Please note: Fridays are excluded from same-day delivery.

Once you have confirmed your order you receive a confirmation email, and once your shipment is dispatched you will receive a direct WhatsApp notification from our courier partner containing your live tracking details.

To maintain fast dispatch times, orders enter processing immediately and cannot be modified once confirmed. If you need to change an item, size or delivery detail, please reach out to our team immediately to cancel the order so you can place a new one.

We accept returns and exchanges within 14 days of delivery, provided items are unworn, unwashed and in their original condition with all tags attached.

1. Submit your request through our self-service portal (E-stebdal) on the website.
2. Our customer care team reviews and approves the request within 24 hours.
3. A courier is scheduled to collect the package from your address.
4. Upon inspection at our facility, your exchange or refund is finalized.

Return fees are covered in full by Cloud in the event of a manufacturing defect or incorrect item. For standard size or preference exchanges, return shipping costs are paid by the customer.

Items purchased under Buy 1 Get 1 offers are exchange-only. Complimentary items carry no monetary value and are non-refundable.

Yes, online orders can be exchanged or returned at any Cloud flagship retail location upon presenting your original order confirmation and within the 14-day exchange and return period.

During sale periods, the order must be returned first, then a new order must be placed separately for the desired item.

To preserve fabric structure, texture and color intensity:

• Machine wash cold on a gentle cycle.
• Wash inside out with similar tones.
• Avoid bleach and aggressive detergents.
• Line dry or tumble dry on low heat.
• Iron on low temperature when necessary.

Refer to the care label sewn inside each piece or the individual product page for material-specific recommendations.

We shoot all garments under precise studio lighting to represent true color and texture as faithfully as possible. Minor variations may occur depending on your device’s display settings and color calibration.

Our collections are designed and ethically manufactured in Egypt, utilizing high-grade textiles sourced both locally and internationally.

Our team is available to assist you across the following channels:

• WhatsApp: +20 10 44420863
• Instagram DM: @cloudclothing_co
• Facebook Messenger: @cloudclothing_co

Customer Support is available Saturday through Thursday, 9:00 AM to 5:00 PM (Egypt time). Inquiries received outside these hours are addressed promptly on the following business day.