FAQS
- What type of products do you have?
We target all types of everyday basics.
- How can I purchase your products?
You can purchase our products through our website cloud-clothing
- Do you exchange?
Yes, we offer easy and fast exchanges. You can fill in the exchange form found on our website, or simply by scanning the QR code on the tag attached to the clothing item, which will lead you directly to the exchange form.
However, if the tags are ripped or taken off the item, the exchange will not be applicable anymore.
- Do you allow refunds?
We allow refund within 14 days of receiving your order but please make sure to keep the items in their original packaging and all the tags on so we can process your request
- What are the delivery times and Same-Day Delivery coverage?
For local orders, shipping takes 1–4 working days. For international orders, shipping takes 3–7 working days.
Please note that shipping companies are not available on Fridays, so Fridays are not counted as a working day.
Same-Day Delivery is not available in the following areas:
Abu Qatada Zenen Badrashin Ayat Hawamdeya
Abu El Nomros Al-Moatamedia Oseem Mansouria Ebn Baitak 6th
Masaken Othman El Manashi Mansheyet El Qanater Wardan Atrees
Tenaash Kerdasa Areas beyond K28 / Desert Road Factories Nahia Nahia El Balad
Areas beyond Imbaba Ring Road Manil Shiha Areas beyond El Monib Metro West Airport
645 Buildings Saqqara Areas beyond El Haram Ring Road Shabramant
Degla Palms October 800 Feddan New October Mansheyet El Qanater Bashtil
Mansouria Village Abu Rawash Kombera El Saliba Taksim Beni Youssef
Green Belt Boulak El Dakrour 10th of Ramadan Badr City
El Borouj - Stella Heliopolis - El Talae 3rd Industrial Zone (10th of Ramadan)
New Heliopolis New Capital El Saf Center Atfih Center El Tebin
Tora El Hagara Tora El Balad Tora El Hait Tora Cement Mansheyet El Masry
Zahraa Tora Tora Ain Helwan Helwan Wadi Hof
El Maasara American Project Mansheyet Nasser El Doweiqa El Khazzan
Sultan Barquq El Mogawereen El Mahager El Maadsa Qaitbay
Suzanne Mubarak Housing - New Kherbet El Sheikh Mubarak El Madabeg
Hassan El Anwar Ard El Sadat Deir El Nahas Abu Seifin El Gebassa
Hosh El Ghar Ashash El Qoroud El Alaweya Old El Marg New El Marg
Kafr El Sherafa Basous Berket El Hag Berket El Nasr Arab El Tawila
Arab El Hoson Ezbet El Hagana Shubra El Kheima New Obour El Salam
Mostorod 15th of May El Gabal El Asfar El Khanka Abu Zaabal
New El Salam City Mostakbal City El Khosoos Qalyub El Qalg
Meet Nama District 5 Mountain View iCity Al Marasem Compound
Solymaneya Helwan Employees Area The Address East Nasr City Kilo 4.5
ORA Sarai Compound Wessal Residence Compound - El Shorouk
SODIC 2 El Shorouk (New Heliopolis) Mountain View Ezbet El Nakhl
Compound Trio New Cairo Palm Hills Badya Palm Hills Katameya El Warraq
- Can I open the package or try it on before giving the courier the fees?
Unfortunately, you cannot! The couriers are not allowed to return with an open package. Please pay your fees to the courier and let us know if you’d like to exchange your item.
- How do I get my order as fast as possible?
Keep an eye on your phone, our shipping company contacts you before heading your way. If you don’t respond they reschedule your order. Also make sure you write the correct and accurate address, it makes the process a lot easier & faster.
- How do I know my size?
Please check our size chart on the website or our Instagram highlights “size chart” for a more accurate size chart. For more questions about sizing DM us; we have a sizing support team that can help you determine you size!