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LET CUSTOMERS SPEAK FOR US

FAQs

Do you exchange?

Yes, we offer easy and fast exchanges. You can fill in the exchange form found on our website, or simply by scanning the QR code on the tag attached to the clothing item, which will lead you directly to the exchange form.


However, if the tags are ripped or taken off the item, the exchange will not be applicable anymore.

Do you allow refunds?

We offer a refund within 14 days from the date you receive your order. Please ensure the following conditions are met for a successful return:

  • The item must be unused and in its original condition.
  • All tags must be attached.
  • The item should be returned in its original packaging.

    To initiate a return, please contact our customer service team for further instructions.

How long does delivery take?

For local orders, shipping takes 1-4 working days.

Can I open the package or try it on before giving the courier the fees?

Unfortunately, you cannot! The couriers are not allowed to return with an open package. Please pay your fees to the courier and let us know if you’d like to exchange or refund your item.

Our Customer Support is available Saturday to Thursday: 9:00-5:00 PM

Average Answer Time: 24h

ABOUT US

Introducing Cloud, your go-to brand for high quality basics!

We value the importance of affordability, and that’s why we are focusing on creating timeless, high quality basics and wardrobe essentials that will help you embrace your personal style without compromising on quality and fit.

Experience the perfect blend of basics that are durable, comfortable, and built to last. Cloud is dedicated to providing you with top notch basics that combine exceptional quality with affordability!