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Customers rate us 4.9/5 based on 598 reviews.

FAQs

Do you exchange?

Yes, we offer easy and fast exchanges. You can fill in the exchange form found on our website, or simply by scanning the QR code on the tag attached to the clothing item, which will lead you directly to the exchange form.


However, if the tags are ripped or taken off the item, the exchange will not be applicable anymore.

Do you allow refunds?

No, we don’t allow refunds, however, we have easy and fast exchanges if you’d like to exchange your item!

How long does delivery take?

For local orders, shipping takes 1-4 working days.

Can I open the package or try it on before giving the courier the fees?

Unfortunately, you cannot! The couriers are not allowed to return with an open package. Please pay your fees to the courier and let us know if you’d like to exchange your item.

Our Customer Support is available Saturday to Thursday: 9:00-5:00 PM

Average Answer Time: 24h

ABOUT US

Introducing Cloud, your go-to brand for high quality basics!

We value the importance of affordability, and that’s why we are focusing on creating timeless, high quality basics and wardrobe essentials that will help you embrace your personal style without compromising on quality and fit.

Experience the perfect blend of basics that are durable, comfortable, and built to last. Cloud is dedicated to providing you with top notch basics that combine exceptional quality with affordability!